This document is available in Spanish and English with the same content. In case of any discrepancy, the Spanish version prevails.

Terms of Use

Last updated: October 2026 · Version v4.6-2026

1. About HostMasters

HostMasters, trade name of Yuri Rodolfo Alves Sales de Almeida (sole trader, NIF Z3680371P), Almuñécar, Granada, España (“HostMasters”) manages short-term rental properties on the Costa Tropical, Spain, on behalf of their owners: it runs the Airbnb and Booking.com listings as co-host, sets nightly prices within limits agreed with the owner, looks after guests (including emergencies) and coordinates cleaning, through its own local team and platform.

2. Account Registration

You must provide accurate, complete information during registration.
You are responsible for maintaining the confidentiality of your password.
You must be at least 18 years old to create an account.
One account per person. Shared accounts are not permitted.
By submitting your contact details (including your phone number), you agree that HostMasters may contact you by phone, email and messaging in connection with your enquiry, account and the services you request.

3. Platform Roles

Users are assigned one of these roles, each with distinct rights and obligations:

Client (Property Owner): enrolls properties for rental management under a chosen plan.
Service provider: independent contractor (autónomo) who carries out the services requested by HostMasters in any service group (cleaning, laundry, maintenance, gardening, pool and other operational tasks).
Admin: HostMasters staff who operate the service.

4. Plans & Payments

All HostMasters prices are net, “+ IVA”: Spanish VAT (IVA, 21%) is added on top of each invoice, and the amount you pay or have deducted is the invoice total including IVA. The commission is a percentage of the payout actually received from the booking channel (Airbnb, Booking.com…) for each stay, with IVA added on the commission. There is no monthly minimum commission. Rental income HostMasters collects on your behalf is your money, not a HostMasters sale, and carries no HostMasters IVA.

Starter: €9.90 per month + IVA (€11.98 with IVA) and a 15% commission + IVA. Cleaning per turnover at the service provider's cost (priced by the size of the property) plus 30%, + IVA; the price includes the laundry of the bed linen and towels. In an emergency a technician is sent the same business day, with no guaranteed arrival time. An inspection visit with photo report, or a winter-care visit (November to March), costs €40.00 + IVA each.
Plus: €49.90 per month + IVA (€60.38 with IVA) and an 8% commission + IVA. The monthly fee is charged from the start, with no free period. Cleaning per turnover at the service provider's cost plus 20%, + IVA; the price includes the laundry of the bed linen and towels. In an emergency a technician is on site within 4 hours, with no call-out or travel fee (labour and parts are billed). One surprise inspection visit per month with a photo report is included; from November to March the same visit also covers winter care (ventilation against damp and mould, running the taps, dehumidifier, check after storms). A price and listing review (Smart Pricing range, photos, listing text) every 3 months is included.
Both plans include listing management as co-host, nightly pricing, guest messaging, AI-assisted check-in and check-out, guest registration (SES), emergency triage and the monthly settlement and statement. Technician labour, parts and other one-off services are billed at the published service prices + IVA; work outside the published prices is quoted with IVA added on top.
Under the collection mandate (section 4.1), HostMasters' fees (monthly fee and commission) and cleaning are deducted from the payouts it collects on the owner's behalf. Each of these charges is invoiced with its net base plus IVA, and the amount deducted is the invoice total including IVA. One-off services from the published catalogue are charged to the owner's card when the owner confirms them, with an invoice; quoted work is paid through the quote's payment link and invoiced on payment.
The owner keeps a payment card on file, through Stripe, for one-off services and as a backup for negative balances (see section 4.1). HostMasters does not store card details.
You may move from Starter to Plus at any time; Plus starts as soon as you choose it. To move back to Starter, message us: Plus stays active until the end of the month already paid and Starter applies from then. Monthly fees are non-refundable for the current billing period.
No lock-in: you can cancel whenever you want, with no notice period and no penalty. The management ends at the end of the month already paid and that month is not refunded (see section 12).
Owners who signed an earlier version of the Master Service Agreement keep its terms until they accept this version; signed agreements are never rewritten.

4.1 Collection mandate and monthly settlement

Unless agreed otherwise in writing, the owner instructs HostMasters to collect, in the owner's name and on the owner's behalf, the payouts of the booking channels (Airbnb, Booking.com and others) for the owner's properties. To do so, the owner points the channel's payout method to the bank account HostMasters keeps for client funds, separate from its own operating account, or the listing is held in HostMasters' channel account. Rental income belongs to the owner: it is collected on the owner's behalf and is not HostMasters' income.

On the 1st day of each month HostMasters settles everything it has received on the owner's behalf up to the last day of the previous month: it deducts its fees (monthly plan fee and commission) and cleaning for each turnover, and transfers the balance to the owner's IBAN by the 5th day of the month.
The owner receives a monthly statement showing, for each booking, the amount received, commission, cleaning, extras and net amount; each HostMasters fee appears with its net base, its IVA and the total deducted. Channel payouts not yet received are settled the month after they arrive.
HostMasters invoices only its own fees (monthly fee, commission, cleaning and services), each as a net base plus IVA. The rental amounts appear on the statement, not on HostMasters' invoices.
The owner provides an IBAN at onboarding or in the contract; it is required before the first payout.
If a month closes with a negative balance (for example, a month with only an owner stay and cleaning), it is carried forward. The card on file is charged only if the balance is still negative after the following month, or if it exceeds €150, and never while HostMasters still holds at least that amount of the owner's money.
If a booking channel refunds a stay after it was settled, the amount is deducted in the next settlement and the commission on it is refunded with a corrective invoice (factura rectificativa).
One-off services from the published catalogue are charged to the card on file when the owner confirms them, with an invoice. Quotes are paid through their payment link and invoiced on payment.
The owner remains responsible for their own taxes on the rental income.
Owners who agree in writing to keep being paid directly by the booking channels are charged HostMasters' fees, cleaning and services to the card on file instead.

4.2 Payment terms

When each party is paid, and how, is set out in our Payment Policy, which forms part of these Terms and of every agreement signed through the platform. In summary:

Owners: monthly settlement on the 1st, transfer to the owner's IBAN by the 5th with a statement; HostMasters fees invoiced + IVA and deducted (section 4.1). Owners paid directly by the booking channels are charged on their card.
Service providers: paid every Wednesday, by transfer to their IBAN with a statement, for the tasks approved Monday to Sunday (Madrid time) of the previous week. Payment requires an identity document, a NIF/NIE, RETA registration and a verified IBAN. Providers invoice HostMasters and are responsible for their own taxes and Social Security.
Referral partners: 1% of the amounts received on the bookings of the owners they referred, paid out of HostMasters' commission, only on the booking commission and for stays checked out on or before 31 August 2027. Paid by the 10th for the previous month, with a statement; reversals are deducted the following month.

The agreements are signed in Spanish and English and the Spanish version prevails.

5. Property Requirements & Smart Lock

Property owners must ensure:

Valid VUT tourist license (Vivienda de Uso Turístico) issued by the Junta de Andalucía
The VUT registration code shown on every listing, as required by the Junta de Andalucía
Valid energy certificate (Certificado de Eficiencia Energética, 10-year validity)
A compatible Smart Lock (Nuki or equivalent) is recommended for secure guest and service provider access
Appropriate insurance coverage — civil liability minimum, recommended dwelling insurance
Property maintained in safe, habitable condition; compliance with the Decreto 28/2016 (Junta de Andalucía)
Compliance with SES / Registro de Viajeros (Real Decreto 933/2021) — guest registrations are submitted by the HostMasters team on the owner's behalf, but the owner remains the responsible operator

5.1 Smart Lock terms

Smart Lock codes are per-task and time-limited: generated for each cleaning, check-in, check-out or maintenance task and expire automatically.
Guest entry codes are valid only during the booked stay window.
Owners receive a real-time entry log in their portal (who entered, when).
Owners must not share the master Nuki credentials with third parties. HostMasters never asks for them — we operate via Nuki's API integration only.
Where no Smart Lock is installed, key handover is arranged by HostMasters.

6. Service Providers (Independent Autónomos)

Service providers operate as independent professionals (autónomos) and must be registered as self-employed in Spain (alta en el RETA and census registration, Modelo 036/037) before performing any task. HostMasters is not their employer and does not provide employment benefits, social security contributions, paid leave, or tax withholding. Each service provider invoices HostMasters and is solely responsible for declaring and paying their own taxes and Social Security contributions.

Service providers are free to accept or decline each task they are offered, without penalty. They set their own schedule, use their own tools and may work for other clients. There are no minimum hours, shifts or exclusivity.

Specific terms (rates, payment schedule and the handling of personal data seen during a task) are governed by the individual Service Provider Agreement signed at onboarding and by the Payment Policy.

7. Intellectual Property

The HostMasters platform, including its software, design, branding, and AI systems, is the intellectual property of HostMasters, trade name of Yuri Rodolfo Alves Sales de Almeida (sole trader, NIF Z3680371P), Almuñécar, Granada, España. Users may not copy, modify, or distribute any part of the platform without written permission.

8. Prohibited Conduct

Providing false or misleading information
Circumventing platform processes or contacting guests outside them
Sharing Smart Lock codes with unauthorized persons
Using the platform for illegal activities
Scraping, automated access, or reverse-engineering the platform

9. Data Protection

Personal data is processed under the GDPR (EU 2016/679) and Spanish LOPD-GDD (LO 3/2018). The full data-protection framework — including processor roles, sub-processors, retention, security measures, and automated decision-making — is set out in our Privacy Policy, our Cookie Policy, and the Data Processing Agreement (DPA).

By using the platform, you accept those documents. They form part of these Terms by reference.

10. Limitation of Liability

To the maximum extent permitted by law, HostMasters is not liable for:

Guest-caused property damage beyond platform guarantees (Airbnb AirCover, Booking.com Damage Policy)
Loss of revenue due to market conditions, regulatory changes, or seasonality
Service interruptions caused by third-party providers (Stripe, Airbnb, Booking.com, Nuki, Resend, Anthropic, ElevenLabs)
Indirect, consequential, or special damages

Total aggregate liability is capped at the fees paid by the Owner to HostMasters in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability for gross negligence, wilful misconduct, or death/personal injury caused by negligence — as required by Spanish law.

11. Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including but not limited to: natural disasters, war, terrorism, civil unrest, government action, pandemic, internet or utility outages affecting EU infrastructure, or failure of essential third-party providers (Stripe, Vercel, Neon, Resend, OTAs). The affected party shall notify the other within 7 days and use reasonable efforts to mitigate.

12. Termination

Owner termination: no minimum term, no penalty and no notice period: the owner can cancel whenever they want, in writing (an email or a message from the portal is enough). The management ends at the end of the month already paid: the last day of the calendar month in which the owner cancels when the monthly fee is deducted in the settlement, or the last day of the billing period in progress when it is paid by card subscription. That month is not refunded; if a fee was prepaid annually, the unused full months after the end date are refunded pro rata.
Payout method: where HostMasters collects the payouts on the owner's behalf, the owner must change the payout method on Airbnb, Booking.com and any other channel to their own account before the end date.
On the end date: HostMasters' responsibility ends. HostMasters stops being co-host and hands the listings and access back to the owner. Stays with checkout up to the end date are charged under the agreement and closed in a final settlement and statement. Later stays and bookings are the owner's exclusive responsibility and HostMasters does not intervene in them (no guest messages, cleaning, guest registration, emergencies or any other task). If a payout for a later stay reaches HostMasters by mistake, it is returned to the owner.
Service provider termination: as per the individual Service Provider Agreement (either party may end it at any time, with no notice period).
HostMasters termination: for material breach (non-payment after 30-day cure, fraud, illegal activity, repeated breach of Smart Lock terms) — immediate or after cure period as specified.
Account deletion: email support@hostmasters.es. Data retention follows the Privacy Policy schedule.

13. Dispute Resolution

Before initiating legal proceedings, the parties agree to attempt resolution in the following order:

Good-faith negotiation — written notice of the dispute and a 30-day negotiation window between authorised representatives.
Mediation — non-binding mediation under the rules of the Cámara de Comercio de Granada, if negotiation fails.
Courts — the courts of Granada, Spain. Where the user is a consumer, this does not limit the consumer's right to bring or defend proceedings before the courts of their own domicile (art. 90.2 TRLGDCU; Regulation (EU) 1215/2012, art. 18).

Spanish consumer-protection law applies where the user is a consumer (not acting in a professional capacity). Consumers retain the right to file complaints with the appropriate regulator (e.g., Junta de Andalucía consumer office — official complaint forms are available on request at info@hostmasters.es —, AEPD for data matters).

Right of withdrawal (consumers). If you are a consumer and you sign an agreement with HostMasters at a distance (online), you may withdraw from it within 14 calendar days of signing, without giving any reason and at no cost, by writing to info@hostmasters.es (a model withdrawal form is available on request). If you asked us to start the service during those 14 days, you pay only for the services already provided up to your withdrawal, in proportion to the agreed price (arts. 102–108 TRLGDCU). One-off services fully performed at your express request before the end of that period can no longer be withdrawn from.

14. Governing Law

These Terms are governed by Spanish law and applicable EU regulations. The agreements signed through the platform (including the Master Service Agreement) are executed in Spanish and English, and both versions are signed together; in case of discrepancy between them, the Spanish version prevails. Agreements are not provided in any other language.

15. Changes to Terms

We may update these Terms. Material changes will be communicated via email and in-app notification at least 30 days before they take effect. Continued use of the platform after the effective date constitutes acceptance.

16. Contact

Questions about these Terms: legal@hostmasters.es
Privacy and DPA matters: privacy@hostmasters.es
General support: support@hostmasters.es